Delivery and Returns

Fast, Reliable and Transparent Transportation Solutions

By protecting the rights of all parties at every step; we facilitate the process with fair and fast solution mechanisms in case of possible disputes.

  • Return and Cancellation Policies
  • Easy Feedback and Resolution Mechanisms

You are in the right place to learn more about our delivery and return processes!
Mert, Paketix Volunteer

Paketix Approach.

Our Principles
Being Fair and Flexible

Establishing an infrastructure that respects the rights of both service providers and service recipients.

Being Functional

We design the platform to enable its users to do their jobs in the most efficient way.

Being an Element of Trust

We offer a settlement process that protects the rights of both parties in disputes, within pre-defined rules.

Being Transparent

We provide information flow at every stage of the delivery, including before and after delivery, and we control the process with feedback mechanisms.

Being Innovative

We follow our experiences and technology in the fastest way and transfer the developments to the platform.

Being Customer Oriented

We do all this to build long-term customer relationships.
Fair Return and Cancellation Process

In cases of failed delivery or damage due to partner fault, an automatic evaluation process is initiated based on user feedback. A fair solution is offered, taking into account the rights of both parties.

Compensation Opportunity with Paketix Credit

Some of our partners offer a guaranteed delivery service and in case of delays or cancellations caused by them, they offer Paketix Credit to the receiving business. This credit is a compensation solution that businesses can use for new transportation services, thus compensating for customer victimization and covering the costs of new deliveries.

Automatic Feedback and Resolution Mechanism

Any problems experienced during the delivery process are immediately reported through the platform and the process is automatically tracked. This ensures that user feedback is processed quickly and effective solutions to problems are created.

Secure and Pre-Collected Payment Process

Payments are collected before the transportation process begins and are secured until the transaction is completed. This ensures that users only pay when the service is fully provided and eliminates the risk of any service interruption.

Independent and Balanced Responsibility Policy

A safe mediation service is provided between the parties. It aims to support the parties fairly by providing technological infrastructure and solution mechanisms in the transportation process. The responsibility for the content and timely delivery of the transported cargo and shipment belongs directly to our business partners. Paketix offers only technology support to all its users.

Delivery and Return Conditions

  1. Payment Terms

    Paketix collects service fees by credit card from restaurants, markets, stores and similar businesses or all legal entities wishing to make shipments.
    Payments are collected before the transportation service starts and the transportation process is initiated after the transaction is confirmed.

  2. Service Description and Delivery

    Paketix offers transportation services through its business partners. In this context, the ordered shipments are transported by our business partners to the specified delivery address.
    The delivery process is deemed to be completed and the service is deemed to have been provided upon successful delivery of the order to the recipient.

  3. Return and Cancellation Policy

    After the delivery process starts, Paketix evaluates order cancellation and return requests in certain cases.
    In cases caused by the fault of the Paketix business partner providing the service, such as the shipment not being delivered to the recipient or being damaged, the dispute process is initiated with the feedback of the service recipient through the Paketix platform. This process is carried out by automatic mechanisms on the Paketix platform and refunds may be made according to the outcome of the process.
    Some Paketix business partners assume the cost of packages canceled due to delays or other grievances experienced by the end user on behalf of the business. In this case, businesses are granted Paketix Credit and can use this credit to purchase transportation services.

  4. Feedback and Problem Reporting

    Problems experienced during the delivery process are automatically tracked by the service recipient through feedbacks to be made on the Paketix platform and a dispute process can be initiated. The process is carried out through mechanisms on the platform, within the framework of set rules.

  5. Obligations and Responsibilities

    Paketix is a platform that brings together the service receiver and the service provider and provides the technological infrastructure for the smooth progress of the process.
    Although it provides the necessary infrastructure to resolve possible disputes within the predetermined rules, it does not assume any responsibility arising from the service provided between the parties.
    Paketix, which does not bear any responsibility for the transported cargo or shipment, provides the transportation service through subcontractor companies and the responsibility for the service belongs directly to these business partners.

  6. Contact

    For more information about delivery and return processes, you can contact our support team via Paketix Contact Form.

Our Team

Meet the Minds Behind Our Mastery
John Smith
Director of Marketing

John is the creative powerhouse leading our marketing team. With a keen eye for market trends and a talent for innovative strategies, he has significantly elevated our brand presence. His approach blends analytical thinking with creative flair, making every campaign a success. Outside the office, John enjoys exploring the local art scene and experimenting with digital photography.

John Smith
Director of Marketing

John is the creative powerhouse leading our marketing team. With a keen eye for market trends and a talent for innovative strategies, he has significantly elevated our brand presence. His approach blends analytical thinking with creative flair, making every campaign a success. Outside the office, John enjoys exploring the local art scene and experimenting with digital photography.

John Smith
Director of Marketing

John is the creative powerhouse leading our marketing team. With a keen eye for market trends and a talent for innovative strategies, he has significantly elevated our brand presence. His approach blends analytical thinking with creative flair, making every campaign a success. Outside the office, John enjoys exploring the local art scene and experimenting with digital photography.

John Smith
Director of Marketing

John is the creative powerhouse leading our marketing team. With a keen eye for market trends and a talent for innovative strategies, he has significantly elevated our brand presence. His approach blends analytical thinking with creative flair, making every campaign a success. Outside the office, John enjoys exploring the local art scene and experimenting with digital photography.

John Smith
Director of Marketing

John is the creative powerhouse leading our marketing team. With a keen eye for market trends and a talent for innovative strategies, he has significantly elevated our brand presence. His approach blends analytical thinking with creative flair, making every campaign a success. Outside the office, John enjoys exploring the local art scene and experimenting with digital photography.

John Smith
Director of Marketing

John is the creative powerhouse leading our marketing team. With a keen eye for market trends and a talent for innovative strategies, he has significantly elevated our brand presence. His approach blends analytical thinking with creative flair, making every campaign a success. Outside the office, John enjoys exploring the local art scene and experimenting with digital photography.

John Smith
Director of Marketing

John is the creative powerhouse leading our marketing team. With a keen eye for market trends and a talent for innovative strategies, he has significantly elevated our brand presence. His approach blends analytical thinking with creative flair, making every campaign a success. Outside the office, John enjoys exploring the local art scene and experimenting with digital photography.

John Smith
Director of Marketing

John is the creative powerhouse leading our marketing team. With a keen eye for market trends and a talent for innovative strategies, he has significantly elevated our brand presence. His approach blends analytical thinking with creative flair, making every campaign a success. Outside the office, John enjoys exploring the local art scene and experimenting with digital photography.