Privacy Policy

This Privacy Policy explains the details regarding the collection, use, storage, and protection of personal data of all businesses, business partners, and end users using the Paketix platform operated by Paketix Bilişim Lojistik Ticaret Sanayi Anonim Şirketi ("Paketix," "we," "Company"). As Paketix, we attach great importance to the privacy of our customers and fulfill our obligations regarding the protection of personal data by fully complying with the Turkish Personal Data Protection Law (KVKK).

This policy applies to all kinds of businesses that need package transportation, such as but not limited to restaurants, couriers, e-commerce stores, phone repair shops, florists, and markets.

1. Data Collection

Paketix collects the following data for the operation of the services it offers and to improve the user experience:

From Business Partners (Couriers and Transportation Companies): Corporate, legal, and financial information, contact details (e.g., company name, tax number, billing information).
From Businesses: Corporate information, legal information, financial details, transaction information (e.g., order and delivery information).
From End Users (Individual Users and Customers): Name, address, location information, telephone number, and order details.

Data is collected with users' explicit consent solely to provide services. It is not used for commercial purposes and is processed solely to provide and improve the services.

2. Data Usage and Processing

The collected data is used for the following purposes:

Service Provision: Enabling businesses and partners to serve their customers more efficiently and manage delivery operations.
Operational Improvement: Anonymized data analytics to improve the performance of the Paketix platform and enhance the user experience.
Fulfillment of Legal Obligations: Meeting legal requirements and communicating to competent authorities.

Paketix does not share personal data with third parties or use it for commercial purposes. The data collected is only used to improve user operations and perform analysis.

3. Data Ownership and Control

The data collected on the Paketix platform belongs to each user, and users have complete control over their data:

Business Partners (Couriers and Transportation Companies): They have complete control over corporate and legal data.
Businesses: Own their corporate data and the data they collect from their customers.
End Users: Have full rights over their order and communication data.

4. Data Storage and Security

The personal data collected is retained only for as long as necessary to provide services or as required by legal obligations. The data retention period may vary depending on service usage and legal requirements.

Security Measures: Paketix takes technical and administrative measures such as encryption, access controls and regular security audits to ensure data security.

5. User Rights

Users have the following rights within the scope of KVKK:

Right of Access: They may request access to their data.
Right to Correction: Request correction of incorrect or incomplete data.
Right to Delete: Request deletion of personal data (within legal requirements).
Right to Data Portability: They can request that their data be moved to another platform.

Users who wish to exercise these rights can contact us at team@paketix.com.

6. Sharing with Third Parties

Paketix does not share or sell users' data with third parties in any way. Data can only be shared when requested by the competent authorities in accordance with legal obligations.

7. Cookies and Tracking Technologies

Paketix may use cookies and similar technologies to improve user experience and enhance the Platform. Cookies may be used to remember users' preferences and to personalize the Platform. Users can manage or disable cookies in their browser settings.

8. Legal Obligations

Paketix fully complies with KVKK and other data protection laws. Personal data is processed and stored in accordance with legal requirements in Turkey.

9. Changes to Privacy Policy

Paketix may update this Privacy Policy from time to time. Changes will be announced on our website and users will be informed. These changes will enter into force after they are announced.